Contact us
Email is the way to reach us. It goes to the person who runs the business, not to a queue.
We answer within two business days, Monday to Friday, Australian Eastern time. If something has gone wrong with an order, say so in the subject line and it gets looked at first.
We do not have a phone line. A one-person business with a phone number it cannot answer is worse than no phone number at all, so we have not pretended otherwise.
What to include
You will get a faster and more useful answer if your email has:
- Your order number, if you have one.
- The name of the product.
- Photographs, if something has arrived damaged or is not what you expected.
- The measurements of your space, if you are asking whether something will fit.
Before you email
These pages answer most questions faster than we can:
- Shipping and delivery, including how long orders take and what to do about a late parcel.
- Returns and refunds, including faulty and damaged items.
- Frequently asked questions.
Social
You will find us as @mossfinch.co. Direct messages there are not monitored for support, so anything about an order should go to email.
Business details
- Trading name Mossfinch
- Entity Australian sole trader trading as Mossfinch
- ABN 63 107 258 045
- Registered address 24 Canton St, Canterbury, Australia
- GST Registered. All prices include GST.
- Email support@mossfinch.com
This is a registered business address for correspondence, not a shop or a warehouse. Please do not send returns here without emailing first.